Development and Building Permit Process Questionnaire

The City of Whitehorse and City Council's Housing and Land Development Advisory Committee (HLDAC) are interested in feedback from development and building permit applicants regarding the City's application and permitting process for housing and land development.

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* 1. Check all that apply to you.

Contractor

Developer

Engineer

Design Professional

Other

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* 2. If you are a Developer, please check the type of development.

Simple (less than 4 residential units)

Complex (commercial or industrial construction or more than 4 residential units)

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* 3. Check all that apply to the work that you do.

Single-detached

Multi-unit

Commercial

Renovations

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* 4. Please rate the timing of receipt of your approved permit on a scale of 5, where 1 being “excellent” and 5 being “poor”.

Please elaborate if you wish to.

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* 5. Please rate your customer service experience with regards to understanding the information requirements for the permit application process on a scale of 5, where 1 is “excellent” and 5 is “poor”.

Please elaborate if you wish.

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* 6. Please rate your experience with regards to front counter staff in providing information and explaining permit processes on a scale of 5, where 1 is “excellent” and 5 is “poor”.

Please elaborate if you wish.

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* 7. Are you able to find all the information required on the city website?

Yes

If not, where id you find the information? What information was difficult to find?

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* 8. Do you have any other comments regarding the application and permitting process?

Yes

Please elaborate if you wish to

On behalf of HLDAC and the City of Whitehorse, thank you for taking the time to complete the survey. Your feedback is valuable and appreciated.

If you provide us with your name and contact information, you will be entered into a draw for a $500 Air North Gift Certificate. Names will only be entered once. The draw will be held on December 20, 2023. The winner will be contacted at that time.

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* 9. Contact information for the draw

Name

Phone number