SERVICE GURU TEST |
Dear partner,
We believe that great Customer Experience run the World and help brands to increase brand awareness, boost sales and generate more repeated customers.
Thus, we prepared a short Service Guru test which can help you to find your service & Customer Experience strengths and weaknesses. Also, it will check if your company is client-centric and whether your Customer experience processes are well-made.
We guarantee that after making the improvements, your Customer Experience service can bring stable income and other benefits.
The test consists of six blocks: general information and five diagnostic blocks
Five diagnostics blocks according to our CX service model:
1. RESPONSIBILITY: Who is responsible for the CX service in your company (special responsibility center, dedicated employees or department)?
2. STANDARTIZAION: Are there any CX service standards and procedures and what are they?
3. EVALUATION AND CONTROL: How are the assessment and CX controls built?
4. INTERNAL PROCESSES: If HR processes comply with CX service objectives? Are there any internal PR activities?
5. MANAGEMENT: How are planning and CX service management structured? Are all the employees involved?
If your score is more than 18 points – congratulations, your company has implemented a high-quality CX service management system.
If the score is lower – don’t upset, this is your development zone and it is necessary to develop an individual audit and a plan for updating the service management system.
We believe that great Customer Experience run the World and help brands to increase brand awareness, boost sales and generate more repeated customers.
Thus, we prepared a short Service Guru test which can help you to find your service & Customer Experience strengths and weaknesses. Also, it will check if your company is client-centric and whether your Customer experience processes are well-made.
We guarantee that after making the improvements, your Customer Experience service can bring stable income and other benefits.
The test consists of six blocks: general information and five diagnostic blocks
Five diagnostics blocks according to our CX service model:
1. RESPONSIBILITY: Who is responsible for the CX service in your company (special responsibility center, dedicated employees or department)?
2. STANDARTIZAION: Are there any CX service standards and procedures and what are they?
3. EVALUATION AND CONTROL: How are the assessment and CX controls built?
4. INTERNAL PROCESSES: If HR processes comply with CX service objectives? Are there any internal PR activities?
5. MANAGEMENT: How are planning and CX service management structured? Are all the employees involved?
If your score is more than 18 points – congratulations, your company has implemented a high-quality CX service management system.
If the score is lower – don’t upset, this is your development zone and it is necessary to develop an individual audit and a plan for updating the service management system.