Designing a unique experience that delivers on customers’ critical wants and needs at “Moments of Truth” is one of the best ways to drive ‘stickiness’ – but it is not easy.  And in Healthcare, the added complexity of the 'customer' ecosystem - whether external (e.g., patients, etc.) or internal (providers, nurses, etc.) - makes this even more important.  It is however critical to driving sustainable growth, especially with markets in flux and the expectations all of these 'customers' have continuing to rapidly evolve.

While it takes time and commitment, true customer-centric organizations can attest that the prize of enduring loyalty and sustainable growth is undeniably worth it.

In our three-part series on Customer Centricity, Level5 Strategy defined seven core dimensions embodied by customer-centric organizations (depicted below and detailed further in the papers):



We also created this self-directed survey to provide you with a clearer perspective on where your organization has built best-in-class capabilities, and where there is room to grow.

We continuously seek input through this survey from a diverse group of leaders across several sectors, roles, and geographies on their organization's customer-centric maturity. Our latest report detailing these insights can be found here, though we will continue to update these results over time.

 

By participating in this ongoing research, Level5 Strategy will share back with you personalized analysis of your organization's performance against industry and broader panel benchmarks, in addition to any consolidated insights.

All data is treated as confidential - only Level5 Strategy will receive and analyze the results.

The survey will take ~10 minutes to complete and we appreciate your participation.

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