Customer Communications Survey
Thanks for taking this brief survey on customer communication! We are constantly working to better understand the tools our customers use with HubSpot to better inform our integration & product strategies.
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1.
Which of the following best describes your role?
(Required.)
Sales
Marketing
Account Management
Support
Business Operations
Owner/Founder/CEO
Other (please specify)
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2.
How many employees does your company have?
(Required.)
1-10
11-25
26-50
51-100
101-200
201-500
501+
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3.
What types of interactions do you have with customers? (check all that apply)
(Required.)
Answering technical support questions
Collecting feedback about products or services
Asking for references or case studies
Informing customers of updates to a product or service
Responding to inquiries about quotes and proposals
Ongoing client management
Other (please specify)
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4.
What tools or processes do you currently use to manage those communications?
(Required.)
5.
If you are using a tool to communicate with customers, what was the main reason you decided to use it?
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6.
What are the job titles of the people at your company who handle these communications?
(Required.)
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7.
How do you measure the success of your communications to customers?
(Required.)
8.
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