Thank you for participating in this survey.  It was designed to be completed in 10 minutes or less.  We are especially interested in understanding how your organization administers grant-related payments to third parties like sub-awardees or contractors.  

There are no incorrect answers and you may select ‘Not applicable’ if the statement is not relevant to you or your team.

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* 1. Name of employer institution:

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* 2. Job title:

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* 3. These are the common complaints or issues I hear about regarding third-party billing and payments (mark all that apply):

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* 4. Note that the below list is the same as in the previous question. Out of all common third-party billing and payment complaints or issues, which are the most critical or problematic? (select up to two choices):

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* 5. Please rate the following statements:

  Strongly disagree Disagree Neutral Agree Strongly agree N/A
My organization uses contracted, outsourced solutions today
Our team would never consider new solutions for third party billing and payments
I have evaluated the use of outsourced solutions in the past
My team would benefit from an improved third-party billing and payment process
Any outsourced service provider must be trained and expert within our institutional processes, procedures and relevant regulations

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* 6. Please rate the following statements:

  Strongly disagree Disagree Neutral Agree Strongly agree N/A
Payments to third parties are an efficient process within my organization
I never hear about complaints or issues related to third party billing or payments
Third party billing and payments creates unwelcome administrative effort for my team
My team has received calls or emails about third party billing in the past month
Sub award organizations and individuals view invoicing as a difficult process
Sub award organizations and individuals complain about the payment experience
My team has interacted with our own Accounts Payable or Treasury teams on behalf of a third party in the past month
My team has an established process for handling compliance issues related to third-party billing (allowable, allocable, appropriate, eVerify, etc.)

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* 7. Please rate the following statements:

  Strongly disagree Disagree Neutral Agree Strongly agree N/A
Our team is appropriately sized given our responsibilities
My team had open positions in the prior 12 months
Hiring qualified candidates is harder now than it used to be
My team is understaffed
We have had unplanned staff departures on my team in the last year

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* 8. Please rate the following statements:

  Strongly disagree Disagree Neutral Agree Strongly agree N/A
Third party billing and payments are not a seen as a critical item within our organization
Third party billing and payment complexity has resulted in grant under-, or over-, spending
Issues with grant spend reconciliation are often due to third party billing
I can name high value initiatives that were delayed due to lack of resources that my team could satisfy
Many in our organization would welcome an outsourced service for third party billing and payments

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* 9. Which software tools that you regularly use do you most prefer?

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* 10. What would make the largest positive impact in your organization's ability efficiently manage third-party billing and payments?

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* 11. Thank you for sharing your valuable input.  Would you be open to a brief, less than 20 minute, call to share additional insights on these topics? 

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* 12. If you answered yes to the previous question, please provide your email address.

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