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2025 Client Satisfaction Survey 2

Ask. Listen. Win.

To be the best in our field and provide service that exceeds expectation, we need your feedback. 
1.Which branch office services your hotel?
2.Overall, how satisfied are you with our partnership?
3.How responsive are we to your requests?
4.How would you rate the caliber of our team members?
5.Do we meet or exceed your expectations in regard to recruiting for your open positions?
6.Do we meet or exceed your expectations in regard to onboarding new team members?
7.Do we meet or exceed your expectations in regard to the caliber of our team members?
8.Do we meet or exceed your expectations in regard to our retention activities?
9.Do we meet or exceed your expectations in regard to our onsite involvement?
10.Do we meet or exceed your expectations in regard to HotelPro supporting your department/hotel goals?
11.How often does your HotelPro representative visit your hotel?
12.How important is it to you to have a HotelPro operations presence onsite?
13.How important is it to you to have HotelPro executive involvement?
14.How important are HotelPro retention activities to you?
15.How important are proactive client service checks to you?
16.How likely is it that you would recommend HotelPro?
17.What is one way that you think that HotelPro can improve?
18.Do you have any additional feedback that would help us improve our services?
19.Please list your Name and Hotel below.  (Required.)
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