Research.net Powered Online Survey

Question Title

* 1. How likely is it that you would recommend AliExpress to a friend or colleague?

Not at all likely

Extremely likely

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Question Title

* 2. When thinking about your experience at the Mobile website, how would you rate your satisfaction with the following aspects? (1=Very Dissatisfied, 5=Very Satisfied)

	1	2	3	4	5
Search experience	Search experience 1	Search experience 2	Search experience 3	Search experience 4	Search experience 5
Browsing experience	Browsing experience 1	Browsing experience 2	Browsing experience 3	Browsing experience 4	Browsing experience 5
AliExpress-initiated promotions	AliExpress-initiated promotions 1	AliExpress-initiated promotions 2	AliExpress-initiated promotions 3	AliExpress-initiated promotions 4	AliExpress-initiated promotions 5
Payment services	Payment services 1	Payment services 2	Payment services 3	Payment services 4	Payment services 5
Ease of understanding the site content	Ease of understanding the site content 1	Ease of understanding the site content 2	Ease of understanding the site content 3	Ease of understanding the site content 4	Ease of understanding the site content 5
MOBILE website's performance	MOBILE website's performance 1	MOBILE website's performance 2	MOBILE website's performance 3	MOBILE website's performance 4	MOBILE website's performance 5
Product quality	Product quality 1	Product quality 2	Product quality 3	Product quality 4	Product quality 5
Product price	Product price 1	Product price 2	Product price 3	Product price 4	Product price 5
Product’s cost-effectiveness	Product’s cost-effectiveness 1	Product’s cost-effectiveness 2	Product’s cost-effectiveness 3	Product’s cost-effectiveness 4	Product’s cost-effectiveness 5
Product abundance	Product abundance 1	Product abundance 2	Product abundance 3	Product abundance 4	Product abundance 5
Shipping services	Shipping services 1	Shipping services 2	Shipping services 3	Shipping services 4	Shipping services 5
Handling speed	Handling speed 1	Handling speed 2	Handling speed 3	Handling speed 4	Handling speed 5
Delivery time	Delivery time 1	Delivery time 2	Delivery time 3	Delivery time 4	Delivery time 5
Tracking updates of shipping information	Tracking updates of shipping information 1	Tracking updates of shipping information 2	Tracking updates of shipping information 3	Tracking updates of shipping information 4	Tracking updates of shipping information 5
Seller services	Seller services 1	Seller services 2	Seller services 3	Seller services 4	Seller services 5
AliExpress customer service	AliExpress customer service 1	AliExpress customer service 2	AliExpress customer service 3	AliExpress customer service 4	AliExpress customer service 5
Refund & return services	Refund & return services 1	Refund & return services 2	Refund & return services 3	Refund & return services 4	Refund & return services 5

For the aspects of AliExpress you are unsatisfied with, please explain why

Question Title

* 3. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

Extremely likely

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1

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5

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10

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10