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Interested in Accreditation Partner Survey 2018
1.
Interested Accredited Partner Firmographics
Company Name
Contact Name
Email
Direct Line
Office Location
2.
Which of the following professional services does your company provide?
Primary Capability
Secondary Capability
Need External or Client Support
Culture Transformation/Culture Shaping Services
Primary Capability
Secondary Capability
Need External or Client Support
Vision and Mission Development Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Company Values Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Organisational Purpose Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Organisational Strategy Development
Primary Capability
Secondary Capability
Need External or Client Support
Change Management Services
Primary Capability
Secondary Capability
Need External or Client Support
Leadership Coaching
Primary Capability
Secondary Capability
Need External or Client Support
Leadership Training
Primary Capability
Secondary Capability
Need External or Client Support
Workshop Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Process Design (Lean + other methodologies)
Primary Capability
Secondary Capability
Need External or Client Support
Project Management
Primary Capability
Secondary Capability
Need External or Client Support
Focus Group Design and Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Customer and Market Research
Primary Capability
Secondary Capability
Need External or Client Support
Internal Communications
Primary Capability
Secondary Capability
Need External or Client Support
Teamwork/Collaboration Skill Development
Primary Capability
Secondary Capability
Need External or Client Support
Individual Development Tools - DISC, Social Styles
Primary Capability
Secondary Capability
Need External or Client Support
Customer Strategy Development
Primary Capability
Secondary Capability
Need External or Client Support
Mystery Shopping Program Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Customer Journey Mapping Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Design Thinking Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Customer Immersion Design and Facilitation
Primary Capability
Secondary Capability
Need External or Client Support
Lifetime Value of Customers Business Case Development
Primary Capability
Secondary Capability
Need External or Client Support
CX Metrics Advice
Primary Capability
Secondary Capability
Need External or Client Support
CX Metrics Implementation
Primary Capability
Secondary Capability
Need External or Client Support
Other (please specify)
3.
Who are your primary contact points within your customer base?
CEO
Head of Business Group/Division
CMO - Marketing
CHRO - Human Resources
Head of Sales
CIO - IT
CSO - Strategy
CCO - Chief Customer Officer - Head of Customer Experience
CFO - Finance
The Board
Other (please specify)
4.
How do your services align with the MRI Dimensions?
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Customer Insight
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Customer Foresight
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Competitor Insight
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Competitor Foresight
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Peripheral Vision
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Empowerment
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Collaboration
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
Strategic Alignment
Deep Expertise
High Level Understanding
Limited - Would need External Partner Help
5.
Which industries do you primarily focus on?
Agriculture Industry
All Industries - No Specific Industry Focus
Banking/Finance Industry
Defence Industry
Education Industry
Government Services Industry
Healthcare Industry
Hospitality Industry
Insurance Industry
IT Industry
Legal Industry
Life Sciences Industry
Logistics Industry
Medical Devices Industry
Mining Industry
Property Industry
Publishing Industry
Retail Industry
Telecommunications Industry
Transportation Industry
Utilities Industry - Water, Gas, Energy
Media Industry
Other (please specify)
*
6.
What business/organisations do you primarily focus on?
(Required.)
Business to Business (B2B)
Business to Consumer (B2C)
Business to Government Departments
Business to Government Utilities
Business to Nonprofit
Other (please specify)
*
7.
What is your primarily focus?
(Required.)
Large Businesses - Up to 5000 People
Medium Businesses - 1500 People
Small Businesses - Up to 250 people
Global 1000 Businesses - 50000 People plus
Other (please specify)
8.
How did you find us and what prompted you to make contact?