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DSS Letter to letting agent feedback
The template letter provided is designed to be downloaded and edited by you, so that you can send it to a landlord or letting agency. We’d like to know how easy and/or effective it is so we’ve put together some questions to help us improve it.
1.
Have you used the template letter?
Yes
No
Not yet, but I intend to
2.
How clear did you find the instructions for using the template letter to letting agents?
Very clear
Clear
Neither clear nor unclear
Unclear
Very unclear
3.
If you found the instructions unclear, what changes or additional information would have helped?
4.
What device did you use to view the page?
Desktop or laptop computer
Mobile phone
Tablet
5.
How easy was the letter to download?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
6.
In what way was it easy or difficult?
7.
How easy was the letter to edit?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
8.
In what way was it easy or difficult?
9.
How did you send the letter to the agent?
By email
By post
I gave it to them in person
10.
Did you get a response from the letting agent?
Yes
No
11.
If yes, what was their response?
12.
Were you satisfied with this response?
Yes
No
13.
Do you know what the Property Ombudsman is and what it does?
Yes
No
14.
What will you do next if you are unhappy with the agent’s response to your letter?
Give up trying to communicate with the agent
Complain to the Property Ombudsman
Share the agent’s response with Shelter
I don't know
Other (please specify)
15.
What is your first language?
16.
As we do more work around DSS discrimination, we may want to contact you to help us with our research. If you are happy to be contacted, please fill in your details below
Name
Email Address
Phone Number
