The template letter provided is designed to be downloaded and edited by you, so that you can send it to a landlord or letting agency. We’d like to know how easy and/or effective it is so we’ve put together some questions to help us improve it.

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* 1. Have you used the template letter?

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* 2. How clear did you find the instructions for using the template letter to letting agents?

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* 3. If you found the instructions unclear, what changes or additional information would have helped?

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* 4. What device did you use to view the page?

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* 5. How easy was the letter to download?

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* 6. In what way was it easy or difficult?

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* 7. How easy was the letter to edit?

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* 8. In what way was it easy or difficult?

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* 9. How did you send the letter to the agent?

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* 10. Did you get a response from the letting agent?

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* 11. If yes, what was their response?

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* 12. Were you satisfied with this response?

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* 13. Do you know what the Property Ombudsman is and what it does?

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* 14. What will you do next if you are unhappy with the agent’s response to your letter?

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* 15. What is your first language?

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* 16. As we do more work around DSS discrimination, we may want to contact you to help us with our research. If you are happy to be contacted, please fill in your details below

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