Requests for access to content, and licensing decisions

Springer Nature is exploring a feature that would allow "patrons" (researchers, students, faculty, colleagues) to recommend books, journals, databases, etc directly to their library from Springer Nature Link, nature.com, databases, etc when access is denied.
Requests would be sent to the relevant library contact and could also be viewed in the Librarian Portal.
We would appreciate your perspective on how such a feature should be introduced and how patron requests influence your licensing decisions today.
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