Thank you for taking the time to provide us with your feedback. Our customers opinions are very important to us and we want to know how we're doing! Please note that all information will be handled in a secure and confidential manner. 

* 1. Passenger and Flight Information

* 2. What date did you travel with us?

Date / Time

* 4. How did you book your flight?

* 5. How would you rate your booking experience?

* 6. How would you rate your check-in experience today?

  Yes/Good No/Poor
Was the Customer Service Representative friendly? 
Was the check-in process efficient? 
How was the communication at check-in regarding flight information?

* 7. How could we improve your check-in/boarding experience?

* 8. How would you rate your boarding experience today? Were the announcements at the gate clear and concise?

* 9. How would you rate your boarding experience today? Quality of customer service?

* 10. How would you rate the appearance of the aircraft? 

  Yes No
Was the aircraft comfortable?
Was the aircraft clean?

* 11. Did the flight attendant offer you the following during your flight?

  Yes No

* 12. Were you satisfied with the in-flight snack offerings today?

* 13. Did the pilots make in-flight announcements? 

* 14. Were the pilot announcements clear?

* 15. Were you satisfied with your in-flight experience today?

* 16. How could we improve your booking experience?