PAL Airlines Online Customer Comment Card Thank you for taking the time to provide us with your feedback. Our customers opinions are very important to us and we want to know how we're doing! Please note that all information will be handled in a secure and confidential manner. Question Title * 1. Passenger and Flight Information First Name Last Name Flight # Phone # E-mail Address Itinerary # Question Title * 2. What date did you travel with us? Date / Time Date Time AM/PM - AM PM Question Title * 3. Please tell us where you travelled to and from on your flight: Origin Destination Airport St. John's - YYT Gander - YQX Deer Lake - YDF Stephenville - YJT St. Anthony - YAY Blanc-Sablon - YBX Goose Bay - YYR Churchill Falls - ZUM Wabush - YWK Charlo - YCL Halifax - YHZ Sept-Iles - YZV Quebec City - YQB Montreal - YUL Postville - YSO Makkovik - YMN Hopedale - YHO Natuashish - YNP Nain - YDP Airport Origin menu St. John's - YYT Gander - YQX Deer Lake - YDF Stephenville - YJT St. Anthony - YAY Blanc-Sablon - YBX Goose Bay - YYR Churchill Falls - ZUM Wabush - YWK Charlo - YCL Halifax - YHZ Sept-Iles - YZV Quebec City - YQB Montreal - YUL Postville - YSO Makkovik - YMN Hopedale - YHO Natuashish - YNP Nain - YDP Airport Destination menu Question Title * 4. How did you book your flight? PAL Airlines Reservations via telephone PAL Airlines website Travel Agent Other (please describe) Question Title * 5. How would you rate your booking experience? Very Satisfied Satisfied Not Satisfied Why? Question Title * 6. How would you rate your check-in experience today? Yes/Good No/Poor Was the Customer Service Representative friendly? Was the Customer Service Representative friendly? Yes/Good Was the Customer Service Representative friendly? No/Poor Was the check-in process efficient? Was the check-in process efficient? Yes/Good Was the check-in process efficient? No/Poor How was the communication at check-in regarding flight information? How was the communication at check-in regarding flight information? Yes/Good How was the communication at check-in regarding flight information? No/Poor Question Title * 7. How could we improve your check-in/boarding experience? Question Title * 8. How would you rate your boarding experience today? Were the announcements at the gate clear and concise? Yes No Question Title * 9. How would you rate your boarding experience today? Quality of customer service? Very Satisfied Satisfied Not Satisfied If not satisfied, please tell us why? Question Title * 10. How would you rate the appearance of the aircraft? Yes No Was the aircraft comfortable? Was the aircraft comfortable? Yes Was the aircraft comfortable? No Was the aircraft clean? Was the aircraft clean? Yes Was the aircraft clean? No Question Title * 11. Did the flight attendant offer you the following during your flight? Yes No Newspaper Newspaper Yes Newspaper No Beverage Beverage Yes Beverage No Snacks/Meals Snacks/Meals Yes Snacks/Meals No Candies Candies Yes Candies No Question Title * 12. Were you satisfied with the in-flight snack offerings today? Yes No If no, please tell us why? Question Title * 13. Did the pilots make in-flight announcements? Yes No Question Title * 14. Were the pilot announcements clear? Yes No Question Title * 15. Were you satisfied with your in-flight experience today? Yes No If no, please tell us why? Question Title * 16. How could we improve your booking experience? Done