Portsmouth City Council tenant and leaseholders satisfaction survey 2025 |
Introduction
This survey is part of the government's annual Tenant Satisfaction Measures, which closes at midnight on 31 December 2025.
It's your chance to tell us what you think of the homes and services Portsmouth City Council provides as your landlord. It does not ask for your views on services like bin collections, roads, transport, care, or health services. Those services are provided by the council you pay your council tax to and they usually ask for your views on those surveys separately.
Please complete the full survey for your answers to be counted. The survey is confidential, so your landlord won't see your individual answers.
As a thank you, completed surveys will be entered into a prize draw. One person will win a £250 shopping voucher, and five people will each win a £50 shopping voucher. The winners will be drawn on 12 January 2026.
This survey should take around 10 minutes to complete.
If you are dissatisfied with our service and wish to make a complaint you can find details on how to make a complaint by visiting our website.
If you have any questions or concerns, need a copy translated or in a different format, or need someone to help you complete the form, please contact the Resident Engagement team who will be happy to help:
housing.engagement@portsmouthcc.gov.uk
023 9283 4835
It's your chance to tell us what you think of the homes and services Portsmouth City Council provides as your landlord. It does not ask for your views on services like bin collections, roads, transport, care, or health services. Those services are provided by the council you pay your council tax to and they usually ask for your views on those surveys separately.
Please complete the full survey for your answers to be counted. The survey is confidential, so your landlord won't see your individual answers.
As a thank you, completed surveys will be entered into a prize draw. One person will win a £250 shopping voucher, and five people will each win a £50 shopping voucher. The winners will be drawn on 12 January 2026.
This survey should take around 10 minutes to complete.
If you are dissatisfied with our service and wish to make a complaint you can find details on how to make a complaint by visiting our website.
If you have any questions or concerns, need a copy translated or in a different format, or need someone to help you complete the form, please contact the Resident Engagement team who will be happy to help:
housing.engagement@portsmouthcc.gov.uk
023 9283 4835
An easy read guide to the survey produced by the Housing regulator can be accessed here: Easy Read Guide.