Gateways to Opportunity Professional Development Advisor Services Survey

Quality customer service is an important part of our ongoing quality improvement. Please take a moment to complete this short survey to let us know about your experience. We appreciate your time and comments.

Question Title

* 1. Why did you request Professional Development Services? (check all that apply)

Questions about Gateways Credential(s)

Questions about Gateways Scholarship Program

Questions about Great Start Wage Supplement Program

Questions about IDHS CCAP Training Requirements

Help with career planning

Help with educational planning

Other (please specify)

Question Title

* 2. Please rate the quality of service you received from a Gateways Professional Development Advisor (PDA) Scale: 1 (lowest) to 4 (highest) quality service

	1	2	3	4
Overall quality of service:	Overall quality of service: 1	Overall quality of service: 2	Overall quality of service: 3	Overall quality of service: 4
My question(s) were thoroughly answered:	My question(s) were thoroughly answered: 1	My question(s) were thoroughly answered: 2	My question(s) were thoroughly answered: 3	My question(s) were thoroughly answered: 4
The Gateways PDA I spoke with cared about my situation:	The Gateways PDA I spoke with cared about my situation: 1	The Gateways PDA I spoke with cared about my situation: 2	The Gateways PDA I spoke with cared about my situation: 3	The Gateways PDA I spoke with cared about my situation: 4
The PDA I spoke with was knowledgeable about Gateways programs and other resources:	The PDA I spoke with was knowledgeable about Gateways programs and other resources: 1	The PDA I spoke with was knowledgeable about Gateways programs and other resources: 2	The PDA I spoke with was knowledgeable about Gateways programs and other resources: 3	The PDA I spoke with was knowledgeable about Gateways programs and other resources: 4

Question Title

* 3. Comments: Please share your experience, as well as suggestions for improving Professional Development Advising Services through Gateways to Opportunity.