Help the Help! Question Title 1. What Jenzabar products do you use on a regular basis? EX/J1 Desktop EXi/J1 Web Campus portal (JICS) Higher Reach eLearning Other (CX, JX, SONIS, QX, PX) Question Title 2. If you need help while using our product, what formats are most helpful? Written help topic available from your current location Short video Access to the listserv where you can ask the Jenzabar user community Jenzabar support team Other (please specify) Question Title 3. Have you ever watched one of our help videos? Yes No Question Title 4. Can you find the information you need in the help? All of the time Most of the time Some of the time Never EX/J1 Desktop EX/J1 Desktop All of the time EX/J1 Desktop Most of the time EX/J1 Desktop Some of the time EX/J1 Desktop Never EXi/J1 Web EXi/J1 Web All of the time EXi/J1 Web Most of the time EXi/J1 Web Some of the time EXi/J1 Web Never Campus portal (JICS) Campus portal (JICS) All of the time Campus portal (JICS) Most of the time Campus portal (JICS) Some of the time Campus portal (JICS) Never Help us help the help! What works, what doesn't? Question Title 5. We heard you! You want more process guides. What processes need to be documented? Question Title 6. Any other suggestions or feedback to help the help? Question Title 7. Would you like to be part of a focus group to help redesign MyJenzabar? If so, please leave your contact information below. This information will not be visible or shared with others. (We also promise to not flood your inbox.) Name Email Question Title 8. May we contact you for additional feedback? If not, click Next. If so, please leave your contact information below. Name School Email Next
