As long as businesses have employees, HR management will always be linked to overall strategic development, making it one of the most important roles in any organization. Everyone in HR, no matter what role they play, wants to improve service and fulfill the strategic need for HR to improve the employee experience.

The 2020 Brandon Hall Group HR Service and Delivery survey is interested in what specific activities and behaviors are associated with these improvements, and what is driving these changes. By examining how HR is organized and executed in different types of organizations, the patterns that emerge can help organizations design and run the high-quality human resources functions that successful companies need.  

This survey will take about 10 minutes to complete. To show our appreciation for your time, those who complete the survey and provide their email will:
  • Receive a summary report of the research results.
  • Receive a $5 Amazon gift card (first 100 respondents)
  • Get download access to the recording and slides from Brandon Hall Group's webinar, 5 Strategies to Transform HR.
Your survey responses will remain completely confidential and your name will not be given to any external parties. Your personal information will only be used for aggregate research purposes and to deliver your research summary results, the complimentary research report, and other items cited above.

Thank you in advance for your help with this important research, and please let us know if we can help you in the pursuit of excellence in the year ahead.


Cliff Stevenson
Principal Analyst, Workforce Management and Talent Acquisition
Brandon Hall Group