NBIC Claims Survey Question Title 1. Based on your recent claims experience with NBIC, how likely are you to recommend NBIC for homeowners insurance to a friend or family member? Not At All Likely 0 1 2 3 4 Neutral 5 6 7 8 9 Extremely Likely 10 Not At All Likely 0 1 2 3 4 Neutral 5 6 7 8 9 Extremely Likely 10 Optional: What was your primary reason for this rating? Feel free to use this space to add any other comments, concerns, or suggestions relative to NBIC’s claims handing and customer service processes. Question Title 2. How satisfied were you with the EASE with which you were able to REPORT YOUR CLAIM? Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Optional: Please use this space to add any comments about the ease of reporting the claim: Question Title 3. How satisfied were you with how NBIC KEPT YOU INFORMED of what was happening during the course of the claim? Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Optional: Please use this space to add any comments about the effectiveness of communication during the claims process: Question Title 4. How satisfied were you with the FAIRNESS OF THE SETTLEMENT? Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Optional: Please use this space to add any comments about the fairness of the settlement: Question Title 5. How satisfied were you with the TIMELINESS with which your claim was handled? Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Completely Dissatisfied 0 1 2 3 4 Neutral 5 6 7 8 9 Completely Satisfied 10 Optional: Please use this space to add any comments about the timeliness of the claims handling: Done
