We’re inviting you to complete this survey because you visited the Citizens Advice website. We’ll use the information you provide to help us to improve our website so we can give millions of people the information they need. We can't reply to you individually, so if you need help with a problem, find out how you can get support from a Citizens Advice adviser. This survey will take approximately 5 minutes to complete. Please only complete this survey if you’re aged 16 or over.Your answers to this survey will be stored securely and processed according to our privacy policy. You can read our privacy policy on our website. You can respond to this survey anonymously or you can choose to include your email address. We’re using our trusted partner Survey Monkey as our data processor for this survey. To find out how Survey Monkey uses data, you can read Survey Monkey’s privacy policy on their website. Thank you for your time! Question Title * Why did you visit the website today? * I was gathering information to understand my options for a future action or decision I was just looking for information (I don’t have an issue or problem) I have an issue or problem right now and I was looking for information or help I was looking for information or help for a friend or family member Something else (please tell us what) Next