Thanks for your interest in The Service Council’s research. This is our Q2 2015 quarterly trends survey and we will share the results in August 2015. By Q2 – we are referring to the second quarter of the current calendar year (Apr-Jun). If you are running on a different calendar please respond for the most recent quarter completed. Also, please feel free to provide estimates if you don't have actual results.

This survey will feature 15 - 18 total questions (excl demographics) and should take no more than 5-7 minutes to complete.

This survey is intended for organizations involved in the delivery of service and support. If you are a solution/technology provider and would like to learn more about participation, please contact me at

Question Title

* 1. Is your service organization run as a profit center? (Answer Required)