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Explorers' Edge Regional Tourism Survey
1.
The shortage of labour has led to what impacts for your company?
Managers needing to fill in for colleagues/doing ‘double duty’
Increased overtime due to lack of workers
Inferior customer service
Foregone investment, e.g. not doing repairs and upgrades or expanding business in spite of demand
Eroded ability to compete, e.g. staff feeling overworked, new hires less productive
Vacancies that have gone unfilled for months
Higher operating costs/reduced profits
Inability to expand the season
Other (please specify)
2.
Which of the following skills will be in greatest demand at your company in the next 3 to 5 years?
Human capital/HR/people management
Intercultural intelligence, communication
Business analytics, social media optimization
Product development and innovation
Strategic planning
Market research, competitive analysis
Numeracy/financial planning & management skills
Digital marketing, e-commerce capacity
Language skills
Customer service
Product and service pricing
Eco-efficiency, waste reduction, sustainable practices
Developing strategic alliances
Other (please specify)
3.
In the next 2 – 3 years, how many employees will your company need to hire? (Think about number of people retiring, growth projections, turnover rates…)
4.
This summer how many positions were there at your businesses (all available positions filled or unfilled)?
5.
How many positions went unfilled?
6.
What strategies do you employ to help attract and retain workers?
7.
What type of labour market information do you need and use to help inform your HR strategies?
Demographic characteristics of the labour force (e.g. age, gender, immigration status)
Compensation data (e.g. wages, salaries)
Number of jobs in tourism industries
Projections of demand for workers
Required skills and education for jobs
Economic projections and outlooks
Labour productivity
Competitiveness of sector to other industries
Social impact of tourism
Effect of legislative change
Regional workforce development plans
Other (please specify)
Current Progress,
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