Royal Thames Yacht Club Cabin Survey Guest Comment Card Question Title * 1. Guest Information: Name Email Date of Stay OK Question Title * 2. Are you: RTYC Member Guest of Member Reciprocal Member Attending a Function OK Question Title * 3. Please describe your experience with respect to the following Unsatisfactory Poor Satisfactory Good Very good Overall impression on arrival Overall impression on arrival Unsatisfactory Overall impression on arrival Poor Overall impression on arrival Satisfactory Overall impression on arrival Good Overall impression on arrival Very good Appearance and welcome of staff Appearance and welcome of staff Unsatisfactory Appearance and welcome of staff Poor Appearance and welcome of staff Satisfactory Appearance and welcome of staff Good Appearance and welcome of staff Very good Check in and provision of information Check in and provision of information Unsatisfactory Check in and provision of information Poor Check in and provision of information Satisfactory Check in and provision of information Good Check in and provision of information Very good Cleanliness of cabin upon arrival Cleanliness of cabin upon arrival Unsatisfactory Cleanliness of cabin upon arrival Poor Cleanliness of cabin upon arrival Satisfactory Cleanliness of cabin upon arrival Good Cleanliness of cabin upon arrival Very good Comfort level of bed and furnishings Comfort level of bed and furnishings Unsatisfactory Comfort level of bed and furnishings Poor Comfort level of bed and furnishings Satisfactory Comfort level of bed and furnishings Good Comfort level of bed and furnishings Very good Wifi, TV, and clock radio Wifi, TV, and clock radio Unsatisfactory Wifi, TV, and clock radio Poor Wifi, TV, and clock radio Satisfactory Wifi, TV, and clock radio Good Wifi, TV, and clock radio Very good OK Question Title * 4. What could we do to make your stay more enjoyable? OK Question Title * 5. Did you take advantage of the Coffee Room during your stay? If so which service? Breakfast Lunch Dinner OK Question Title * 6. Were you aware of the Members' discount schemes before arrival? (Members only) Yes no OK Question Title * 7. Were you aware of the Residents' Coffee Room discount scheme before arrival? Yes No OK Question Title * 8. Did both the Menu and wine list offer sufficient variation? Yes No Comment OK Question Title * 9. Overall, how friendly and professional were the Club staff members? Not at all friendly or professional Not very friendly or professional Somewhat friendly and professional Very friendly and professional Extremely friendly and professional Not at all friendly or professional Not very friendly or professional Somewhat friendly and professional Very friendly and professional Extremely friendly and professional Comment: OK Question Title * 10. Did we meet your expectations? Yes No OK Question Title * 11. Is there anything that we could have done to make your stay more enjoyable? Please give us your comments? OK COMPLETE
