Are Your Recordkeeping Relationships Service-Able?

Perhaps no function is as integral to the successful operation of a plan as that of the recordkeeper – both good, and bad. This week we’d like to know about your experience(s) – and how that has changed, if at all, over the past two years.

Indeed, nothing can so completely or rapidly sour a relationship as bad recordkeeping, and therefore it’s no real surprise as to what the advisor-respondents to the 2019 NAPA Summit Insider said was their primary consideration in selecting a recordkeeper.

This week we’d like to know about your recordkeeping experience(s).

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* 1. How many recordkeepers do you currently work with?

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* 2. Have you fired/quit working with a recordkeeper during the past two years?

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* 3. If you have terminated a relationship with a recordkeeper, what were the reason(s)?

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* 4. If you have terminated a relationship with a recordkeeper, what was the PRIMARY reason?

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* 5. Regarding the recordkeeping staff that you work with, do you find...

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* 6. Are you familiar with what kind of training (if any) is provided to the RK staff with which you work?

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* 7. What kind of training do you think there should be more of for RK staff (check all that apply)?

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* 8. In which area do you most think training is needed for the RK staff with which you communicate/interact?

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* 9. Other comments about recordkeeping service, terminating recordkeeping service, the reasons for terminating recordkeeping service, the reasons for keeping recordkeeping services, the things that lead to the reasons for keeping - or terminating - recordkeeping services...or life in general?

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* 10. What is your role working with retirement plans?

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* 11. What size plans do you PRIMARILY work with?

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* 12. Suggestions for future survey questions?  What would YOU like to ask other NAPA-Net readers?

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* 13. Depending on response rate, we might give one of the respondents to this week's poll a free registration to the NAPA 401(k) Summit, or Women in Retirement Conference.  If you'd like to be considered, please provide your email.

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