Auscontact Salary Survey, 2025

In Australia, organisations are able to differentiate themselves through the talented employees in their contact centres which are often the face of their organisation.

To provide the industry with benchmarking reports Auscontact has once again proudly partnered with Citrus Group, leaders in contact centre recruitment, to deliver the second Australian Contact Centre Salary Benchmarking Survey.

This Contact Centre Salary Benchmarking Report can only be achieved through the important contribution of industry professionals such as you. It is expected that the report will serve as a key resource for HR, Contact Centre Managers and Executives.

As you prepare to operationalise your 2025-2026 strategy and budget, particularly with regard to your recruitment plans, this report will provide you with a platform upon which to make your future recommendations and decisions.

Citrus Group and Auscontact have partnered with COPC Inc. for this report for 2025. Last conducted in 2024 it's time to understand the change in the industry, and we are keen to ensure that the questions you ask are answered.

2025 Australian Contact Centre Salary Benchmarking Report - Key Measurement Areas:

- Remuneration – cash & non-cash
- Recruitment strategies
- Employee benefits


This survey is aimed at Contact Centre Managers, although data may need to be sourced from other parts of your operation or departments.