Site Owner Survey - October 2018

Thank you for your participation in the Arqiva Site Owner Survey. This exercise is designed to help us understand all elements of your experience with us and identify any issues or areas of friction that we can address.

We are also taking the opportunity to gather views and feedback on one specific issue in the Survey: last year’s changes to the Electronic Communications Code. We’ve called this topic out for special attention as part of our efforts to engage closely with you as the changes are implemented. We’d like to know your views so we can take them into consideration as we move forward.

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* 1. Your details

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* 2. On a scale of 1 – 5, how strongly do you agree with the following statements? With 1 being strongly disagree and 5 being strongly agree:

  Strongly disagree Strongly agree
It is easy to contact the person I need at Arqiva
Arqiva responds promptly to my enquiries
I am happy with the way Arqiva manages access to my site

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* 3. On a scale of 1 – 5, how strongly do you agree with the following statements? With 1 being strongly agree and 5 being strongly disagree:

  Strongly disagree Strongly agree
Arqiva communicates with me regularly
Arqiva provides me with relevant information when they communicate with me
I would like to hear from Arqiva more often

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* 4. On a scale of 1 – 5, to what extent do you have awareness of the following? With 1 being not aware and 5 being fully aware:

  Not aware Fully aware
The Electronic communications Code
That changes were made to the Code in December 2017
That the changes relate to rental valuation and tenure

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* 5. On a scale of 1 – 5, how strongly do you agree with the following statements? With 1 being strongly agree and 5 being strongly disagree:

  Strongly disagree Strongly agree
I expect the changes to the Code to have a direct impact on me
The changes to the Code will have a positive impact on digital infrastructure in the UK
I would welcome additional information on the Code and its implementation

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* 6. Are there any other issues you would like to raise with respect to your relationship with Arqiva?

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