talkmobile2013.com Talk Mobile - The State of Carriers Question Title * 1. Which which carriers do you have service? 3 Aircel AT&T Wireless au Bell Mobility Bharti Airtel BSNL China Mobile China Telecom China Unicom Claro EE Hutchison Idea Cellular Indosat Leap Wireless MegaFon Movistar MTS NTT docomo O2 Optus Mobile Orange Reliance Communications Rogers SaskTel Mobility SK Telecom Smart Communications SoftBank Mobile Sprint Straight Talk T-Mobile TATA DOCOMO Telefonica Telkomsel Telstra Mobile Telus Mobility TracFone Wireless U.S. Cellular Uninor Vodafone Verizon Wireless Virgin Mobile Wind Mobile XL Axiata Other Question Title * 2. Do you have landline service at your home? Yes No Question Title * 3. What is most important to you in a cellular provider? Call quality Coverage Customer service Data limits Data speeds Phone selection Price Question Title * 4. What is least important to you in a cellular provider? Call quality Coverage Customer service Data limits Data speeds Phone selection Price Question Title * 5. What is your favorite aspect of your current cellular provider? Call quality Coverage Customer service Data limits Data speeds Phone selection Price Question Title * 6. Where would you like to see your current cellular provider most improve? Call quality Coverage Customer service Data limits Data speeds Phone selection Price Question Title * 7. With how many cellular carriers do you have service? 1 2 3 4 5 More than 5 Question Title * 8. How many lines are on your cellular contract? 1 2 3 4 5 More than 5 Question Title * 9. Is your cellular service post-paid (contracted) or pre-paid (month-to-month)? Post-paid Pre-paid Question Title * 10. How would you rate the data limit of your cellular service? It's more than enough It's barely enough It limits my usage It's cost me in overages I have unlimited data Question Title * 11. How would you rate the overall data speeds of your cellular service? More than fast enough Just fast enough Tolerable Slow but adequate Painfully slow Question Title * 12. Using a data speed testing service such as Speedtest.net, how fast are your cellular download speeds (be sure you're not connected to a Wi-Fi network)? Up to 1 Mbps Up to 5 Mbps Up to 10 Mbps Up to 20 Mbps Up to 30 Mbps Up to 40 Mbps Up to 50 Mbps Up to 60 Mbps Up to 70 Mbps Up to 80 Mbps Up to 90 Mbps Up to 100 Mbps Over 100 Mbps Question Title * 13. Using a data speed testing service such as Speedtest.net, how fast are your cellular upload speeds (be sure you're not connected to a Wi-Fi network)? Less than 1 Mbps Up to 5 Mbps Up to 10 Mbps Up to 20 Mbps Up to 30 Mbps Up to 40 Mbps Up to 50 Mbps Over 50 Mbps Question Title * 14. On your carrier in your area, what is the best network connection you regularly have? LTE WiMAX HSPA+ HSPA EvDO EDGE I don't know, 4G I don't know 3G I don't know Question Title * 15. How would you rate the overall call quality of your cellular service? Excellent Good Adequate Poor Awful Question Title * 16. Are you satisfied with the overall cost-value of your cellular service? It's a great value It's adequate for what I pay I'm paying too much Question Title * 17. Do you trust your cellular provider with the security and privacy of your calls and data? Yes Yes, but not for sensitive material No Question Title * 18. Is net neutrality important to you? Yes I don't care No Question Title * 19. Should carriers support net neutrality? Yes Only if it means better service No Question Title * 20. When did you last switch cellular carriers? In the past 3 months In the past 6 months In the past year In the past 2 years In the past 5 years More than five years ago I have never switched carriers Question Title * 21. When are you considering a change in cellular carriers? In the next 3 months In the next 6 months In the next year In the next 2 years I do not plan to change carriers Question Title * 22. How long have you been with your current carrier? Less than 6 months Less than 1 year Less than 2 years Less than 5 years Less than 10 years More than 10 years Question Title * 23. Have you ever paid an early termination fee to end a cellular contract? Yes No Question Title * 24. Have you ever switched carriers to get a specific device? Yes No Question Title * 25. How often do you change devices on your primary line of service? Weekly Monthly Every few months Once a year Only when I get a contract upgrade Never Question Title * 26. Do you prefer a less expensive up-front subsidized device plan, or paying for the entire device up front with discounted service? Subsidized contract Upfront with reduced service Question Title * 27. If you could, would you purchase your devices separately from the service? I already do Absolutely If it was a better deal I prefer one-stop shopping I trust the carrier's selection Question Title * 28. How much of a typical day is your phone connected to Wi-Fi instead of cellular data? Never Up to 3 hours Up to 6 hours Up to 9 hours Up to 12 hours Up to 15 hours Up to 18 hours Up to 21 hours The entire day Question Title * 29. How often do you use domestic roaming? Daily Weekly Monthly Every few months Once a year Never Question Title * 30. How often do you use international roaming? Weekly Monthly Every few months Once a year I never travel internationally with my phone I use local service plans with my phone I use local service plans with a throwaway phone Question Title * 31. Are you happy with the carrier-installed apps on your smartphone? My phone didn't come with any Yes, they're useful No, but they're easy to ignore No, I want them gone No, but I already deleted them Question Title * 32. Do you use any non-communication carrier services (app stores, backup, sync, etc)? Yes No Next
