(2024) Official TMC Fleet & Service Provider Survey on Average Standard Repair Times (SRTs)
TMC's S.5 Fleet Maintenance Management Study Group
ATA’s Technology & Maintenance Council (TMC), through its S.5 Fleet Maintenance Management Study Group, is conducting a standard repair time (SRT) study based on fleet and service provider members’ reported labor and installation times for common vehicle repair/maintenance tasks. The purpose of the study is to aid in establishing baseline repair times that will improve shop productivity and profitability.
This is the fifth such survey TMC has conducted in its continuing annual series.
The survey is based the Council’s Vehicle Maintenance Reporting Standards (VMRS), making it easier to aggregate reported repair data. Participants are asked to provide their average times in hours for the 100 tasks specified below. NOTE: TMC is collecting data on actual labor/repair hours — not rates that participants may charge customers.
TMC realizes that times will vary depending on the brands involved in certain installations. Participants are asked to report the “average” repair time for the task described for all brands/makes/models serviced. Hours are to be recorded to the nearest tenth of an hour (i.e., 1 hour and 45 minutes is recorded as 1.8)
Please provide data for as many of the 100 repair tasks as you can, based on your operation. You do not have to answer all 100.
While we ask for contact information at the end of the survey, in order to follow up with you should questions arise, you may also choose to answer anonymously.
We ask that only one survey be submitted per company. If you are not the best person to respond, please coordinate within your company to ensure the the best person submits the response. All responses will be kept strictly confidential and only aggregated results will be reported by TMC.
