Thanks for your interest in The Service Council’s research. This is our first quarterly trends survey and we will share the results during the month of Sept/Oct 2013. The same trends survey will be available in Q4 2013 and our hope is to be able to compare research and results over the quarters.

This survey has 18 total questions (excl demographics) and should take no more than 7-8 minutes to complete. By Q3 – we are referring the third quarter of the calendar year (July-Sept). If you are running on a different calendar please respond as if you were for the 3-month period ending Sept 30, 2013. Also, please feel free to provide estimates if you don't have actual results.

This survey is intended for organizations involved in the delivery of service and support. If you are a solution/technology provider and would like to learn more about participation, please contact me at