Thanks for your input!

You recently contacted the Hill’s Veterinary Consultation Service for a case specific nutritional consultation.  Hill’s greatly appreciates your business and we want to make sure we meet your expectations. We are constantly reviewing the quality of our service and hope you can help us improve our performance by answering a few quick questions.

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* 1. How satisfied or dissatisfied were you with the following:

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Overall, how satisfied were you with your call to Hill's Veterinary Consultation Service?
How satisfied were you with the speed in which your call was answered?
How satisfied were you with the amount of time you spent on hold?
How satisfied were you with the veterinary technician that took your case history?
How satisfied were you with the veterinarian who consulted on your case?
How satisfied were you with the recommendation you received?

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* 2. Did our veterinary clinician:

  Definitely Yes Yes Kind of Not really Definitely Not
Quickly identify the problem.
Appear knowledgeable and competent.
Help you understand the cause and the solution to the problem.
Handle the issue with courtesy and professionalism
Assisted you in the management of this case

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* 3. How would you rate our service on the following:

  Excellent Above Average Average Fair Poor
Friendliness
Professionalism
Response to your questions
Time to handle your quesitons
Answered all my questions

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* 4. How important is the Hill's Veterinary Consultation Service to your usage and recommendation of Hill's Products?

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* 5. How did you hear about the Hill's Veterinary Consultation Service?

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* 6. How likely are you to use Hill's Veterinary Consultation Service in the future?

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* 7. How likely are you to recommend Hill's Veterinary Consultation Service to a friend or a colleague?

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* 8. What one thing could we do to improve our service?

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* 9. Please enter any additional comments you have about our service.

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