Synaptic Webline Survey

We are always looking at ways of improving Synaptic Webline for our customers, and would appreciate your views on the current service to enable us to focus on those areas that you feel are most important.

The survey will only take you a couple of minutes, all answers are anonymous, and we will not share information with third parties.

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* 1. What are the main types of business written by your firm? Tick all that apply.

Life Insurance (Term Life, Mortgage Protection, Critical Illness, Whole Life, Over 50s, etc.)

Income Protection

Private Medical cover

Investments

General Insurances (House, Car, Pet, etc.)

Pensions, Annuities and other Retirement plans

Other (please specify)

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* 2. How often do you (or your colleagues) use Synaptic Webline? Select one.

Daily

At least once a week

At least once a month

Less than once a month

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* 3. When using Synaptic Webline please tell us how you feel about each of the following statements.

	Yes	No
Logging in is easy?	Logging in is easy? Yes	Logging in is easy? No
If no, what are your main reasons.
Synaptic Webline has a simple mechanism to change my password.	Synaptic Webline has a simple mechanism to change my password. Yes	Synaptic Webline has a simple mechanism to change my password. No
If no, what are your main reasons.
Synaptic Webline has clear screen layouts.	Synaptic Webline has clear screen layouts. Yes	Synaptic Webline has clear screen layouts. No
If no, what are your main reasons.
It is easy to navigate between the main functions.	It is easy to navigate between the main functions. Yes	It is easy to navigate between the main functions. No
If no, what are your main reasons.
It is easy to manage my firm’s account (commission sacrifice, provider panel, add or remove users, etc.)	It is easy to manage my firm’s account (commission sacrifice, provider panel, add or remove users, etc.) Yes	It is easy to manage my firm’s account (commission sacrifice, provider panel, add or remove users, etc.) No
If no, what are your main reasons.
Synaptic Webline has convenient links to providers’ extranets for e-business.	Synaptic Webline has convenient links to providers’ extranets for e-business. Yes	Synaptic Webline has convenient links to providers’ extranets for e-business. No
If no, what are your main reasons.

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* 4. What are the best features of Synaptic Webline?

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* 5. What could we do to improve your Synaptic Webline experience?

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* 6. Would you recommend Synaptic Webline?

Yes

Don't know

If no, please tell us why?

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* 7. Are you aware that Synaptic Webline offers an eApply function? Allowing you to apply directly into the chosen provider extranet after a quote has been requested.

Yes

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* 8. Do you think Synaptic Webline is good value for money?

Yes, it’s good value.

No, I think it’s expensive.

I get Webline free of charge as it’s part of a bigger Synaptic Software package.

Neither agree or disagree.