FirstRate5® customer survey 2022

Sustainability Victoria is conducting a survey to gather feedback on the FirstRate5® software, website and FirstRate5's technical support service.

The results of this survey will be used to improve the FirstRate5® software and user support service.

The survey contains 27 questions and should take no more than 10 minutes to complete. The survey will remain open until 30th July 2022. All responses will be collated and will not be attributed to an individual. Only anonymised data will be reported publicly and the information will be held in accordance with Sustainability Victoria's privacy statement.

We appreciate you taking the time to fill out this survey.

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* 1. What is the size of the business you own or work in?

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* 2. Is the primary focus of the business you work for the generation of NatHERS universal certificates?

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* 3. Do you provide other types of energy efficiency modelling services outside of the NatHERS scope? If so, please specify these services and the software you currently use for this modelling.

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* 5. How long have you been using FirstRate5 for?

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* 6. How many NatHERS universal certificates did you generate in the last year?

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* 7. Are you a NatHERS accredited assessor?

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* 8. How do you rate the FirstRate5 helpdesk service? 

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* 9. How would you describe the level of knowledge of the technical support staff that handled your enquiry?

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* 10. Overall, were you happy with the response you received from the FirstRate5 technical support service? Please record any general comments or barriers preventing you from contacting the Helpdesk in the text box below.

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* 11. In preparation for the NCC 2022, Sustainability Victoria has recently released FR5 v5.4.0 Beta. This release includes the updated climate files, new star bands and proposed heating/cooling energy limits. Have you installed the FR5 v5.4.0 Beta and tested the proposed NCC 2022 changes? (More info can be found here fr5.com.au/news/2022/05/25/release-of-fr5-v5.4.0-beta-version)

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* 12. In your experience, what is the biggest challenge for improving a energy rating to the proposed 7 star requirement? If you have any other comments on the proposed NCC 2022 changes, please add them here.

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* 13. The FR5 v5.4.0 Beta release has included two major new features including the Optimisation Tab and Global Zoning Batch Calculation. Have you spent any time testing out this functionality? More info can be found in this video https://vimeo.com/711086679

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* 14. The FR5 v5.4.0 Beta release includes the new Optimisaion Tab and Global Zoning Batch Calculation. How useful have you found these features? If you have any additional improvements to these features, please add in the comments.

  Very useful Somewhat useful Never used Don't know
Optimisation - Air Leakage
Optimisation - Alternative Climate Zone
Optimisation - Change Floor Construction
Optimisation - Change Subloor Ventilation
Optimisation - Change insulation levels for the floor, wall, ceilings and roof
Optimisation - Rotate Plan
Optimisation - Change Skylights/Roof Windows
Optimisation - Change windows on different orientations
Optimisation - Find/Replace windows 
Optimisation - Change eave depths
Optimisation - Change solar absorptance for floors, walls and roofs
Global Zoning Tab - Batch Calculation Runs

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* 15. How frequently do you use FirstRate5 to give your customers/building designers options for improving the thermal performance of dwellings above the minimum required star rating? Please record any general comments you might have in the text box below.

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* 16. Below is a list of enhancements Sustainability Victoria could make to the FirstRate5 desktop application. Please rank the enhancements in order of priority. If you have any other enhancements you would like to suggest you can list these in the next question.

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* 17. Are there any other enhancements to the FirstRate5 desktop application you would like to see implemented? Please record your ideas below.

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* 18. Below is a list of enhancements Sustainability Victoria could make to the FirstRate5 website. Please rank the enhancements in order of priority. If you have any other enhancements you would like to suggest you can list these in the next question.

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* 19. Are there any other enhancements to the FirstRate5 website you would like to see implemented? Please record your ideas below.

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* 20. Do you prefer to upload FR5 projects to the portal via the FR5 desktop software or directly on the FR5 website Portal upload page?

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* 21. Do you run FR5 on a Virtual Machine? If so please explain reasoning.

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* 22. Do you ever run more than one FirstRate5 instance at one time? If so, please explain the reasoning for this.

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* 23. What networks do you primarily use FR5 on?

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* 24. How would you rate the speed of your current network connection?

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* 25. How often do you use FR5 while not connected to the internet? If it is often, what is the main reason for this?

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* 26. Do you find the FR5 Instruction Videos for each FR5 new release helpful? If you have any feedback, please add in the comments below. (Videos can be found under the FAQs page - fr5.com.au/faqs)

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* 27. Sustainability Victoria may like to follow up with you regarding some of your responses (e.g. more details about suggested software enhancements). If you are happy for us to contact you please enter your name and email address below. Please also indicate if you are interested in potentially testing future software releases.

Thank you for taking the time to participate in the customer survey. The results of this survey will be used to improve the FirstRate5® software and user support service provided by Sustainability Victoria.

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