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MPNN BH Satisfaction Survey
1.
It was easy to get the help I need.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
2.
Staff treated me with dignity and respect.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
3.
Staff listened to me and took my concerns seriously.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
4.
Things were explained to me in a way I could understand.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
5.
I felt included in decisions about my services.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
6.
The services I received were helpful.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
7.
I felt comfortable raising questions or concerns.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
8.
Overall, I am satisfied with services I received.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
9.
Which group best describes the service you receive from MPNN BH?
Clinical Services (Mental Health Outpatient, Emergency Services, Mobile Crisis, etc.)
Youth & Family Services (Youth Outpatient, Community Stabilization, Intensive In-Home, Youth Case Management, High Fidelity Wrap)
Developmental Services (DS Case Management, DS Group Home, DS Supervised Living, DS In-Home Supports)
Substance Use ( Case Management, Outpatient, Intensive Outpatient)
Community Based Services (MH Skill Building, MH Residential (Discovery or Turning Point), Charterhouse, Assertive Community Treatment(ACT), Adult MH Case Management, Jail Diversion, Intensive Community Supports, Permanent Supportive Housing)
RISP/Healthy Families
PEER Services
Other (please specify)
10.
What is the one thing we did well?
11.
What is one thing we could do better?
