Customer Experience on Vi app Survey

Purpose: This short survey aims to understand how customers use and interact with different features on the Vi app. Your feedback will help us improve feature discovery, usability, and overall customer experience. This survey will take less than 2 minutes.

1.What is your age group?(Required.)

Under 30

30-39

40-45

46 and above

2.Which industry do you work in?(Required.)

3.How do you perceive your company SIM?(Required.)

A perk — I want to maximise the value from it

A convenience — useful but nothing special

A work tool — just calls and data

I barely think about it

Poses as a hinderance

5.Have you seen Easy+ on your Vi App?(Required.)

Yes — I know exactly what it is

I've heard the name but don't know what it does

No — I've never heard of it

6.Easy+ lets COCP employees instantly buy international roaming, OTT, data packs, vouchers, loans and metro tickets via the Vi App for personal use — no approval needed. Which would you use?(Required.)