Rural Health Care, Inc. Patient Satisfaction Survey - 2018

Our records show that you got care from a health care provider at Rural Health Care, Inc. (RHCI) within the past 12 months. Is that right?

Question Title

* 1. Our records show that you got care from a health care provider at Rural Health Care, Inc. (RHCI) within the past 12 months. Is that right?

Please select the RHCI clinic from which you received care in the last 12 months from the list below (if more than one, please select the clinic you consider your primary care provider or clinic used most frequently).  Keep this response in mind as you answer the remainder of the questions on this survey.

Question Title

* 2. Please select the RHCI clinic from which you received care in the last 12 months from the list below (if more than one, please select the clinic you consider your primary care provider or clinic used most frequently).  Keep this response in mind as you answer the remainder of the questions on this survey.

If known, please list the provider you have seen most often at this RHCI clinic location, and keep this provider in mind as you answer provider-related questions below.

Question Title

* 3. If known, please list the provider you have seen most often at this RHCI clinic location, and keep this provider in mind as you answer provider-related questions below.

Is this RHCI location the clinic you usually go to if you need a check-up, want advice about a health problem, or get sick or hurt?

Question Title

* 4. Is this RHCI location the clinic you usually go to if you need a check-up, want advice about a health problem, or get sick or hurt?

How long have you been going to this RHCI location?

Question Title

* 5. How long have you been going to this RHCI location?

In the last 12 months, how many times did you visit this RHCI location?

Question Title

* 6. In the last 12 months, how many times did you visit this RHCI location?

In the last 12 months, did you phone this RHCI clinic to get an appointment for an illness, injury, or condition that needed care right away?

Question Title

* 7. In the last 12 months, did you phone this RHCI clinic to get an appointment for an illness, injury, or condition that needed care right away?

In the last 12 months, when you phoned this RHCI clinic to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

Question Title

* 8. In the last 12 months, when you phoned this RHCI clinic to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

In the last 12 months, did you make any appointments for a check-up or routine care with this RHCI clinic?

Question Title

* 9. In the last 12 months, did you make any appointments for a check-up or routine care with this RHCI clinic?

In the last 12 months, when you made an appointment for a check-up or routine care with this RHCI clinic location, how often did you get an appointment as soon as you needed?

Question Title

* 10. In the last 12 months, when you made an appointment for a check-up or routine care with this RHCI clinic location, how often did you get an appointment as soon as you needed?

In the last 12 months, did you phone this RHCI clinic with a medical question during regular office hours?

Question Title

* 11. In the last 12 months, did you phone this RHCI clinic with a medical question during regular office hours?

In the last 12 months, when you phoned this RHCI clinic during regular office hours, how often did you get an answer to your medical question that same day?

Question Title

* 12. In the last 12 months, when you phoned this RHCI clinic during regular office hours, how often did you get an answer to your medical question that same day?

In the last 12 months, did you phone this RHCI clinic or RHCI provider with a medical question after regular office hours?

Question Title

* 13. In the last 12 months, did you phone this RHCI clinic or RHCI provider with a medical question after regular office hours?

In the last 12 months, when you phoned this RHCI clinic or RHCI provider after regular office hours how often did you get an answer to your medical question as soon as you needed?

Question Title

* 14. In the last 12 months, when you phoned this RHCI clinic or RHCI provider after regular office hours how often did you get an answer to your medical question as soon as you needed?

Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your provider at this RHCI location within 15 minutes of your appointment time?

Question Title

* 15. Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your provider at this RHCI location within 15 minutes of your appointment time?

In the last 12 months, how often did your RHCI provider explain things in a way that was easy to understand?

Question Title

* 16. In the last 12 months, how often did your RHCI provider explain things in a way that was easy to understand?

In the last 12 months, how often did your RHCI provider listen carefully to you?

Question Title

* 17. In the last 12 months, how often did your RHCI provider listen carefully to you?

In the last 12 months, how often did your RHCI healthcare provider give you easy to understand information about your health questions or concerns?

Question Title

* 18. In the last 12 months, how often did your RHCI healthcare provider give you easy to understand information about your health questions or concerns?

In the last 12 months, how often did your RHCI healthcare provider seem to know the important information about your medical history?

Question Title

* 19. In the last 12 months, how often did your RHCI healthcare provider seem to know the important information about your medical history?

In the last 12 months, how often did your RHCI healthcare provider show respect for what you had to say?

Question Title

* 20. In the last 12 months, how often did your RHCI healthcare provider show respect for what you had to say?

In the last 12 months, how often did your RHCI healthcare provider spend enough time with you?

Question Title

* 21. In the last 12 months, how often did your RHCI healthcare provider spend enough time with you?

In the last 12 months, did your RHCI healthcare provider order a blood test, x-ray, or other test for you?

Question Title

* 22. In the last 12 months, did your RHCI healthcare provider order a blood test, x-ray, or other test for you?

In the last 12 months, when your RHCI healthcare provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?

Question Title

* 23. In the last 12 months, when your RHCI healthcare provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?

Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate your RHCI healthcare provider?

Question Title

* 24. Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate your RHCI healthcare provider?

  10 Best provider possible 9 8 7 6 5 4 3 2 1 0 Worst provider possible
.
In the last 12 months, how often were clerks and receptionists at your RHCI healthcare provider's office as helpful as you thought they should be?

Question Title

* 25. In the last 12 months, how often were clerks and receptionists at your RHCI healthcare provider's office as helpful as you thought they should be?

In the last 12 months, how often did clerks and receptionists at your RHCI healthcare provider's office treat you with courtesy and respect?

Question Title

* 26. In the last 12 months, how often did clerks and receptionists at your RHCI healthcare provider's office treat you with courtesy and respect?

In the last 12 months, how often were nursing staff at your RHCI healthcare provider's office as helpful as you thought they should be?

Question Title

* 27. In the last 12 months, how often were nursing staff at your RHCI healthcare provider's office as helpful as you thought they should be?

In the last 12 months, how often did the nursing staff at your RHCI provider's office treat you with courtesy and respect?

Question Title

* 28. In the last 12 months, how often did the nursing staff at your RHCI provider's office treat you with courtesy and respect?

I have been made aware of RHCI's Sliding Fee policy and how to apply. 

Question Title

* 29. I have been made aware of RHCI's Sliding Fee policy and how to apply. 

RHCI's $25 nominal visit fee according to the Sliding Fee program creates a financial hardship for me.

Question Title

* 30. RHCI's $25 nominal visit fee according to the Sliding Fee program creates a financial hardship for me.

In general, how would you rate your overall health?

Question Title

* 31. In general, how would you rate your overall health?

In general, how would you rate your overall mental or emotional health?

Question Title

* 32. In general, how would you rate your overall mental or emotional health?

What is your age?

Question Title

* 33. What is your age?

Are you male or female?

Question Title

* 34. Are you male or female?

Did someone help you complete this survey?

Question Title

* 35. Did someone help you complete this survey?

How did that person help you? Mark one or more.

Question Title

* 36. How did that person help you? Mark one or more.

RHCI is committed to providing quality care and we continually seek to improve the patient experience.  Please provide any comments to highlight areas where you feel we are succeeding in this mission or areas where you have suggestions for improvement.

Question Title

* 37. RHCI is committed to providing quality care and we continually seek to improve the patient experience.  Please provide any comments to highlight areas where you feel we are succeeding in this mission or areas where you have suggestions for improvement.

Your input is important to us!  Thank you for completing our survey!

T