* 1. When you ride with WSTA, are your buses and connecting buses on time?

* 2. Are our fixed-route driver's courteous?

* 3. If you are a regular Trans-AID passenger, does the service pick you up on time?

* 4. If you use Trans-AID for your primary transportation, does the service get you to your destinations on time?

* 5. Are our Trans-AID driver's courteous?

* 6. Are the WSTA reservationists/customer service representatives courteous when speaking with you by phone and/or in person?

* 7. How long do you wait before a WSTA reservationist/customer service representative assists you by phone ?

* 8. If you have ever had to file a complaint with WSTA, did our staff addressing your concern respond to your comment or complaint in a timely manner?

* 9. What is the most important improvement WSTA could make?