We're conducting a customer satisfaction survey to hear from our customers and make improvements to our services. The survey should only take 5-10 minutes, and your responses can be completely anonymous.

We really appreciate your input!

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1. Which Alternatives partner location served you?

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2. Overall, how satisfied are you with Alternatives Funeral & Cremation Services?

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3. How did you hear about Alternatives Funeral & Cremation Services? (please select all that apply)

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4. Did we offer to come to your home to make arrangements?

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5. What helped you decide to use Alternatives Funeral & Cremation Services? (please select all that apply)

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6. Which funeral director handled your arrangements?

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7. Where did you meet to make arrangements with our Funeral Director?

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8. Did we meet your expectations with regard to:

  Excellent Good Fair Poor N/A
Understanding and responding to your needs
Responding promptly to your needs
Our ability to anticipate your needs and provide assistance pro actively
Meeting with you in a timely manner
Knowledge level of our Funeral Director
Overall value for the price paid
Range of Products offered

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9. If you arranged a cremation did we deliver the cremated remains?

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10. Would you consider using Alternatives Funeral & Cremation Services again?

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11. On a scale of 0-10, how likely are you to refer Alternatives Funeral and Cremation Services to a family member or friend?

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12. Are you aware that we have locations in Greater Vancouver and Fraser Valley, Kamloops, Armstrong, Vernon, Trail, Calgary, Red Deer, Regina and surrounding areas?

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13. Is it important for you to know we have a network of partner locations?

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