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The better our performance, the lower the temperature ....

Dear Member,

Thank you for taking the time to provide us with your valuable feedback.

The 1872 Engage + Scoring System

Please rate our performance against each statement using the following scoring guideline:

If you ‘Strongly agree’, click on the ‘Super Cool’ button 2

If you ‘Very much agree’, click on the ‘Chilled’ button 3

If you 'Agree', click on the ‘Room Temperature’ button 4

If you ‘Disagree’ ,click on the ‘A Bit Uncomfortable’ button 5

If you ‘Strongly disagree’ click on the ‘Red Hot’ button 6

The better our performance, the lower the temperature ...                                                                    

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* 1. This Credit Union offers me good value for money

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* 2. I would recommend this Credit Union

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* 3. I feel the staff of this Credit Union treat me with respect

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* 4. I feel the staff of this Credit Union 'put me at the heart' of everything they do

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* 5. I feel the staff of this Credit Union understand my needs

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* 6. I intend to do further business with this Credit Union

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* 7. I am offered products / services at this Credit Union that are appropriate to my needs

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* 8. I feel the staff of this Credit Union treat my business in a confidential manner

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* 9. The product documentation at this Credit Union is easy to understand

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* 10. The range of services I receive at this Credit Union fully meets my financial needs

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* 11. The staff of this Credit Union present themselves in a professional manner

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* 12. This Credit Union provides me with sufficient detail to make a sound decision

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* 13. The range of products on offer at this Credit Union fully meets my needs

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* 14. The loan documentation provided by this Credit Union fully alerts me to my obligations

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* 15. I am aware of the full range of products available at this Credit Union

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* 16. This Credit Union is the best financial institution I deal with

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* 17. The staff of this Credit Union have a thorough knowledge of products and services available

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* 18. I am proud be a member of this Credit Union

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* 19. How I interact with Ballyfermot Credit Union

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* 20. Your email address - to be included in the draw for a €100 voucher

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* 21. Suggestions to help us to improve our service ? ... please leave your comments here

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