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CBi Customer Satisfaction Survey
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1.
On a scale of 0 to 10,
How likely is it that you would recommend CBi-electric: low voltage to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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2.
Overall, how satisfied or dissatisfied are you with our company?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
In which region do you reside?
Eastern Cape
Free State
Gauteng
KwaZulu-Natal
Limpopo
Mpumalanga
Northern Cape
North West
Western Cape
Africa (not including RSA)
Australia
USA
India
Europe
Asia
Other (please specify)
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4.
Which of the following words would you use to describe our products? Select all that apply.
(Required.)
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
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5.
How well do our products meet your needs?
(Required.)
Extremely well
Very well
Somewhat well
Not so well
Not at all well
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6.
How would you rate the quality of the product?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
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7.
How would you rate the value for money of the product?
(Required.)
Excellent
Above average
Average
Below average
Poor
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8.
How satisfied are you with CBi's deliveries?
(Required.)
Exceeded expectations
Met expectations
Below expectations
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9.
How responsive have we been to your questions or concerns about our products?
(Required.)
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
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10.
How long have you been a customer of our company?
(Required.)
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
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11.
How satisfied are you with CBi's telephone customer service interaction?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
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12.
How likely are you to purchase any of our products again?
(Required.)
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
*
13.
How helpful is our customer support team for technical or other queries?
(Required.)
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
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14.
Have you bought a CBi Astute Smart Device?
(Required.)
Yes
No
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15.
Which Astute Smart Device did you purchase?
(Required.)
Astute Smart Controller (ASC)
Astute Smart Isolator (ASI)
Astute Smart Plug (ASP)
Astute Smart Plug Dedicated (ASP-D)
Astute Smart Power Indicator (ASPI)
Astute Smart Adaptor (ASA)
None of the above
16.
Do you have any other comments, questions, or concerns?
17.
Kindly supply us with your contact details should you require feedback from CBIi?
Name and surname
Company
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Country
Email Address
Phone Number
*
18.
Keep in touch with us! We would like to send you communication about CBi-electric: low voltage's products and services.
(PLEASE NOTE: We will not, under any circumstances, share your personal information with other individuals or organisations without your permission. CBi is committed to keeping your personal data safe)
Please tick the boxes below to tell us all the ways you would prefer to receive information from CBI (Pty) Ltd:
(Required.)
Yes please
, I would like to receive communications by
email
No thank you
, I would
not
like to receive communications
19.
Please send us an email on cbi@cbi-electric.com or astute@cbi-electric.com for the Astute Range, should you require further assistance.
I will send an email
