CBI Customer Satisfaction Survey Question Title * 1. How likely is it that you would recommend CBI-electric: low voltage to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. In which region do you reside? Eastern Cape Free State Gauteng KwaZulu-Natal Limpopo Mpumalanga Northern Cape North West Western Cape Africa (not including RSA) Australia USA India Europe Asia Other (please specify) OK Question Title * 4. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 5. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 6. How would you rate the quality of the product? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 7. How would you rate the value for money of the product? Excellent Above average Average Below average Poor OK Question Title * 8. How satisfied are you with CBI's deliveries? Exceeded expectations Met expectations Below expectations OK Question Title * 9. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 10. How long have you been a customer of our company? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 11. How satisfied are you with CBI's telephone customer service interaction? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied OK Question Title * 12. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 13. How helpful is our customer support team for technical or other queries? Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful OK Question Title * 14. Have you bought a CBI Astute Smart Device? Yes No OK Question Title * 15. Which Astute Smart Device did you purchase? Astute Smart Controller (ASC) Astute Smart Isolator (ASI) Astute Smart Plug (ASP) Astute Smart Plug Dedicated (ASP-D) None of the above OK Question Title * 16. Do you have any other comments, questions, or concerns? OK Question Title * 17. Kindly supply us with your contact details should you require feedback from CBI? Name and surname Company Address Address 2 City/Town State/Province ZIP/Postal Code Country Email Address Phone Number OK Question Title * 18. Keep in touch with us! We would like to send you communication about CBI-electric: low voltage's products and services.(PLEASE NOTE: We will not, under any circumstances, share your personal information with other individuals or organisations without your permission. CBI is committed to keeping your personal data safe)Please tick the boxes below to tell us all the ways you would prefer to receive information from CBI (Pty) Ltd: Yes please, I would like to receive communications by email No thank you, I would not like to receive communications OK Question Title * 19. Please send us an email on cbi@cbi-electric.com or astute@cbi-electric.com for the Astute Range, should you require further assistance. I will send an email OK DONE
