Ever Had to Fire a Client?

Advisors spend so much time and energy acquiring – and keeping – clients, it can be hard to see one leave, must less let one go.

And yet, there are times where, for a variety of reasons, it may be beneficial, even necessary, to fire a client.

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1. How long have you been working with workplace retirement plans?

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2. During that time, have you ever fired a client?

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3. How many client(s) have you fired during your career?

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4. While varying rationales may apply depending on the client, overall what was your PRIMARY motivation for firing the client(s) noted above?

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5. Did you tell the client(s) the REAL reason you were terminating the relationship?

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6. Again, realizing that each relationship has unique aspects, generally speaking, how far into the relationship did you realize there might be a problem?

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7. Got a story (or two) about firing a client you’d like to share (anonymously, of course)?

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8. Suggestion(s) for identifying/handling firing clients?

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9. Comments on firing, or avoiding firing clients, or working through those issues in general?

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10. Suggestions for future survey questions?

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