Customer Satisfaction Survey

Question Title

* 1. Which location do you primarily use?

Hastings

Middleville

Bellevue

Nashville

Caledonia

Wayland

Marshall

Delton Interactive Teller Machine

Question Title

* 2. How likely is it that you would recommend HCB to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10

Question Title

* 3. How easy is it to interact with Highpoint Community Bank?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 4. Overall, how satisfied are you with the level of customer service you receive?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 5. How well do our products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 6. How long have you been a customer of the bank?

Less than 1 year

1 - 5 years

5 - 10 years

10 or more years

Question Title

* 7. Do you have any other feedback you would like to share?

Question Title

* 8. By providing your contact information, you will be entered in our quarterly prize drawing. There is no purchase necessary to participate, and your contact information will not be used for solicitation purposes.

Name

Email Address

Phone Number