Customer Satisfaction Survey

Question Title

* 1. Which location do you primarily use?

Hastings

Middleville

Nashville

Caledonia

Wayland

Marshall

Delton Interactive Teller Machine

Question Title

* 2. How likely is it that you would recommend HCB to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 3. How easy is it to interact with Highpoint Community Bank?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 4. Overall, how satisfied are you with the level of customer service you receive?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 5. How well do our products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 6. How long have you been a customer of the bank?

Less than 1 year

1 - 5 years

5 - 10 years

10 or more years

Customer Satisfaction Survey

Question Title

* 1. Which location do you primarily use?

Question Title

* 2. How likely is it that you would recommend HCB to a friend or colleague?

Question Title

* 3. How easy is it to interact with Highpoint Community Bank?

Question Title

* 4. Overall, how satisfied are you with the level of customer service you receive?

Question Title

* 5. How well do our products meet your needs?

Question Title

* 6. How long have you been a customer of the bank?

Question Title

* 7. Do you have any other feedback you would like to share?