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Member Experience Survey

Thank you for contacting our call center. We value your feedback and want to know more about your experience. Your feedback will help us improve the service we provide. If you complete the survey, you will then have the opportunity to enter a drawing to win $100.
1.What is your age range?(Required.)
2.Which of our call centers did your interaction take place with?(Required.)
3.Do you consider HRCCU your primary financial institution?(Required.)
4.Did the amount of time it took for a team member to answer your call meet your expectations?(Required.)
5.Did the team member make you feel like a respected and valued member of the credit union?(Required.)
6.How satisfied were you with the service provided by the team member who answered your call in terms of knowledge and helpfulness?(Required.)
Extremely Dissatisfied 
Dissatisfied 
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
7.Was the team member able to resolve the issue/reason for your call?(Required.)
8.Overall, How satisfied were you with the outcome of your call and the service provided?(Required.)
Extremely Dissatisfied
Dissatisfied
Neither satisfied or dissatisfied
Satisfied
Extremely Satisfied
9.
On a scale of 0 to 10,
How likely is it that you would recommend HRCCU to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
10.During your most recent call, was there a team member who assisted you that you would like to recognize for exceptional service? (Please include their name and any thoughts below)
11.What suggestions do you have for improving our overall member experience? 
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