Nebraska Medicaid Non-emergency Transportation Customer Satisfaction Survey Page1 / 1 100% of survey complete. Question Title * 1. Thinking of your most recent experience calling IntelliRide’s customer service center: Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Does Not Apply How satisfied were you with the length of time you waited before speaking with a representative? How satisfied were you with the length of time you waited before speaking with a representative? Very Satisfied How satisfied were you with the length of time you waited before speaking with a representative? Somewhat Satisfied How satisfied were you with the length of time you waited before speaking with a representative? Somewhat Dissatisfied How satisfied were you with the length of time you waited before speaking with a representative? Very Dissatisfied How satisfied were you with the length of time you waited before speaking with a representative? Does Not Apply How satisfied were you with the quality of the customer service provided by our Reservation Specialists? How satisfied were you with the quality of the customer service provided by our Reservation Specialists? Very Satisfied How satisfied were you with the quality of the customer service provided by our Reservation Specialists? Somewhat Satisfied How satisfied were you with the quality of the customer service provided by our Reservation Specialists? Somewhat Dissatisfied How satisfied were you with the quality of the customer service provided by our Reservation Specialists? Very Dissatisfied How satisfied were you with the quality of the customer service provided by our Reservation Specialists? Does Not Apply Question Title * 2. Thinking of your most recent experience using IntelliRide’s self-service website, how satisfied were you with the trip request process? Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Question Title * 3. Thinking of your most recent ride resulting from a trip request to IntelliRide: Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Does Not Apply How satisfied were you with the timeliness of the driver? How satisfied were you with the timeliness of the driver? Very Satisfied How satisfied were you with the timeliness of the driver? Somewhat Satisfied How satisfied were you with the timeliness of the driver? Somewhat Dissatisfied How satisfied were you with the timeliness of the driver? Very Dissatisfied How satisfied were you with the timeliness of the driver? Does Not Apply How satisfied were you with the cleanliness and appearance of the vehicle? How satisfied were you with the cleanliness and appearance of the vehicle? Very Satisfied How satisfied were you with the cleanliness and appearance of the vehicle? Somewhat Satisfied How satisfied were you with the cleanliness and appearance of the vehicle? Somewhat Dissatisfied How satisfied were you with the cleanliness and appearance of the vehicle? Very Dissatisfied How satisfied were you with the cleanliness and appearance of the vehicle? Does Not Apply How satisfied were you with the customer service of the driver? How satisfied were you with the customer service of the driver? Very Satisfied How satisfied were you with the customer service of the driver? Somewhat Satisfied How satisfied were you with the customer service of the driver? Somewhat Dissatisfied How satisfied were you with the customer service of the driver? Very Dissatisfied How satisfied were you with the customer service of the driver? Does Not Apply Question Title * 4. Do you have any specific feedback you would like IntelliRide to know about your most recent experience? Submit
