How do you usually make appointments to see a doctor or nurse?

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* 1. How do you usually make appointments to see a doctor or nurse?

How helpful are the receptionists at your practice?

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* 2. How helpful are the receptionists at your practice?

How easy do you find the following

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* 3. How easy do you find the following

  Very easy Fairly easy Not very easy Never tried
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results
URGENT same day appointment
Book appointments ahead
If you wish to see a named doctor how quickly are you able to be seen?

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* 4. If you wish to see a named doctor how quickly are you able to be seen?

How satisfied are you with the opening hours at the surgery?

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* 5. How satisfied are you with the opening hours at the surgery?

How satisfied were you with your last appointment with a doctor at the surgery?

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* 6. How satisfied were you with your last appointment with a doctor at the surgery?

  Very satisfied Fairly satisfied Dissatisfied N/A
Asked about your symptoms
Listened to you
Explained about tests & treatments
Involved you in decisions about your care
Treat you with care and respect
Took your problems seriously
Telephone consultations

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* 7. Telephone consultations

  Yes No
Did you know you can book a telephone consultation with a doctor at your practice?
Have you ever had a telephone consultation?
Would you use a telephone consultation again?
Please rate your last appointment with an Advanced Nurse Practitioner at the surgery

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* 8. Please rate your last appointment with an Advanced Nurse Practitioner at the surgery

  Very satisfied Fairly satisfied Dissatisfied N/A
Asked about your symptoms
Listened to you
Explained about tests / treatments
Involved you in decisions about your care
Treat you with care and respect
Took your problems seriously
Please rate your last appointment with an Practice Nurse at the surgery

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* 9. Please rate your last appointment with an Practice Nurse at the surgery

  Very satisfied Fairly satisfied Dissatisfied N/A
Asked about your symptoms
Listened to you
Explained about tests / treatments
Involved you in decisions about your care
Treat you with care and respect
Took your problems seriously
Please rate your last appointment with a Health Care Assistant at the surgery

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* 10. Please rate your last appointment with a Health Care Assistant at the surgery

  Very satisfied Fairly satisfied Dissatisfied N/A
Asked about your symptoms
Listened to you
Explained about tests / treatments
Involved you in decisions about your care
Treat you with care and respect
Took your problems seriously
Regarding your practice building

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* 11. Regarding your practice building

  Very Fairly Not very Not at all
How clean is the surgery?
How comfortable is the waiting area?
How clear are the signs inside the building?
In general are you satisfied with the service provided by the practice?

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* 12. In general are you satisfied with the service provided by the practice?

Do you have any suggestions how the practice can make any improvements to their service?

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* 13. Do you have any suggestions how the practice can make any improvements to their service?

Would you recommend the practice to someone who has just moved into the area?

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* 14. Would you recommend the practice to someone who has just moved into the area?

Did you know that you can book an appointment with a doctor and order repeat medication on-line via our website? (an account is needed, ask for details at reception)

www.jubileemedical.co.uk

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* 15. Did you know that you can book an appointment with a doctor and order repeat medication on-line via our website? (an account is needed, ask for details at reception)

www.jubileemedical.co.uk

Have you been seen at the practice having booked the appointment via the 111 service in the last 12 months?

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* 16. Have you been seen at the practice having booked the appointment via the 111 service in the last 12 months?

In what format would you like to receive information about the practice?

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* 17. In what format would you like to receive information about the practice?

Are you

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* 18. Are you

How old are you?

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* 19. How old are you?

What is your ethnic group

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* 20. What is your ethnic group

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