Client Service Charter DRAFT

* 1. After reading the Customer Service Charter do you like the language, word choice and tone?

* 2. How much do you like the look and layout of the Charter?

* 3. Do the measures in the 'We will do this by' column match your expectations and/or expected time frames?

  Yes - Matches No - Does not match
Overall expectations
Expected timeframes

* 4. Would you agree to the statements in the 'As a client or a visitor, you agree to' column?

* 5. How useful is this document to you?