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Service Direct

We'd love to hear what you think about the Lead Performance Metrics


We know you're time is valuable so we'll only ask you a few questions.

Please read the questions carefully and use the image included as a reference of the Lead Performance Metrics feature we’re discussing.
Lead Performance Metrics tool tip
1.How valuable to your business is it to see Performance Metrics like this about your Leads?
Extremely
Very
Moderately
Slightly
Not at all
2.How clear is it which of your Leads you’re seeing these Metrics for?
Extremely
Very
Moderately
Slightly
Not at all
Lead Performance Metrics tool tip
3.How clear is it that a higher Confidence Percentage indicates that we have more complete data from which to show the Metrics? (See image example above)
Extremely
Very
Moderately
Slightly
Not at all
4.How sure are you that you can understand what you want to know from the information provided in the Lead Performance Metrics pop up?
Extremely
Very
Moderately
Slightly
Not at all
5.Please explain what information you are gathering from Lead Performance Metrics.
6.Are there any other Performance Metrics you’d like to see that are not already here?
7.Did you experience any problems with viewing Metrics? Any other thoughts?
Thank you for sharing your valuable feedback with Service Direct. We appreciate the time you took out of your day to help us build a better service for all our clients.
8.Are you okay with us following up in the future with additional questions?
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