Your opinion is important to us!

We regularly assess our operating manuals. As a user, your opinion is highly valued.
Therefore you have the possibility to evaluate the quality of our operating manuals and to tell us your opinion.

* Which document do you refer to?

* found on the second page of the manual, e.g. Eppendorf Reference® 2 / 4920 900.017-01/052013

* 1) How often do you use this manual?

* 2) How would you rate the following..

  good average unsatisfactory don’t know
Is the manual readily understandable?
What do you think of the structure of the manual?
How easily can you find information? (using table of contents, index etc.)
How useful are the figures?

* 3) Would you like to have:

* 4) What form do you prefer for a manual?

* 5) On what devices do you use manuals?

* 6) In manuals, how useful would videos and animations be for you?

* 7) Have you ever downloaded a manual from the Eppendorf website?

* If yes, was it easy to find the download page for the manual?

* Remarks and suggestions (e.g. missing or too much content as well as statements).

* Personal data

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