Member Loan Experience Survey

 

We value your membership with Bridge Credit Union! To help us serve you better; please complete the survey at your convenience. 
 
Did you enjoy your Bridge lending experience? If so, friends don't let friends pay high rates to banks. Please refer your family & friends to Bridge Credit Union so they can enjoy the "Bridge Difference". 
 
Thank you!

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* 1. What loan product did we assist you with?

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* 2. Your name?

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* 3. Your member number (last 3 digits) optional?

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* 4. What is the name of the representative that assisted you?

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* 5. How did you apply for your loan?

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* 6. If required, did you update your employer direct deposit information?

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* 7. The application process was easy and convenient.

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* 8. Bridge Credit Union's rates are competitive.

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* 9. The representative genuinely listened to me.

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* 10. The representative provided loan information that was accurate and easy to understand.

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* 11. When calling into the Credit Union your call was handled promptly and efficiently.

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* 12. The representative offered other products and/or services that would benefit me.

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* 13. The representative made me feel like a "Valued Member".

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* 14. The representative was professional, knowledgeable, and respectful.

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* 15. The service I received exceeded my expectations.

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* 16. I would recommend Bridge Credit Union to others.

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* 17. You plan on using us for a loan in the future.

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* 18. How many loans do you currently have with other financial institutions (not Bridge Credit Union)?

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* 19. When applying for a loan what is most important to you?

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* 20. Please provide us with any additional comments and/or suggestions you have on how we can better serve you.

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* 21. Are there any products and/or services you would like to receive more information about? If yes, please provide what product and/or service you are interested in, and your contact information.

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