My Smart Site User Survey Thank you for taking part in this survey. Your comments and suggestions will help us further improve My Smart in order to serve you better. Let us know your thoughts. Question Title * 1. What is the objective of your site visit today? To check my bill or balance To pay my bill/s To check other plan information To activate or deactivate account services To manage my Smart Rewards account To submit feedback or help ticket To modify My Smart settings Other (please specify) Question Title * 2. Were you able to achieve the objective of your site visit? Yes No (Please state reason) Question Title * 3. Please indicate your agreement on the following statements based on your experience on this site: Strongly Agree Moderately Agree Slightly Agree Neither Agree nor Disagree Slightly Disgree Moderately Disagree Strongly Disagree My Smart has all the functions and services that I need. My Smart has all the functions and services that I need. Strongly Agree My Smart has all the functions and services that I need. Moderately Agree My Smart has all the functions and services that I need. Slightly Agree My Smart has all the functions and services that I need. Neither Agree nor Disagree My Smart has all the functions and services that I need. Slightly Disgree My Smart has all the functions and services that I need. Moderately Disagree My Smart has all the functions and services that I need. Strongly Disagree My Smart is user-friendly. My Smart is user-friendly. Strongly Agree My Smart is user-friendly. Moderately Agree My Smart is user-friendly. Slightly Agree My Smart is user-friendly. Neither Agree nor Disagree My Smart is user-friendly. Slightly Disgree My Smart is user-friendly. Moderately Disagree My Smart is user-friendly. Strongly Disagree My Smart provides complete and useful information about my account. My Smart provides complete and useful information about my account. Strongly Agree My Smart provides complete and useful information about my account. Moderately Agree My Smart provides complete and useful information about my account. Slightly Agree My Smart provides complete and useful information about my account. Neither Agree nor Disagree My Smart provides complete and useful information about my account. Slightly Disgree My Smart provides complete and useful information about my account. Moderately Disagree My Smart provides complete and useful information about my account. Strongly Disagree My Smart website looks visually appealing. My Smart website looks visually appealing. Strongly Agree My Smart website looks visually appealing. Moderately Agree My Smart website looks visually appealing. Slightly Agree My Smart website looks visually appealing. Neither Agree nor Disagree My Smart website looks visually appealing. Slightly Disgree My Smart website looks visually appealing. Moderately Disagree My Smart website looks visually appealing. Strongly Disagree Question Title * 4. How was your overall experience with My Smart for your recent transaction? Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Question Title * 5. Please share why you rated us this way. Question Title * 6. How do you think we can make this site better? Please enter your comments/suggestions: Question Title * 7. How likely is it that you would recommend My Smart to a friend or colleague? Very likely to recommend the channel Most likely to recommend the channel Likely to recommend the channel May or may not recommend the channel Somewhat unlikely to recommend the channel Unlikely to recommend the channel Very unlikely to recommend the channel Very likely to recommend the channel Most likely to recommend the channel Likely to recommend the channel May or may not recommend the channel Somewhat unlikely to recommend the channel Unlikely to recommend the channel Very unlikely to recommend the channel Question Title * 8. Optional Information: Name Age Gender City/Province Are you a Smart subscriber? Y/N Mobile Number We appreciate your time. Your responses will remain confidential. Thank you for visiting My Smart! Done
