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On a scale from 1 (strongly disagree) to 5 (strongly agree), please rate how well you agree with the following statements

  1 - Strongly Disagree 2 3 - Neutral 4 5 - Strongly Agree
This website is easy to use.
It is easy to navigate within the website.
The information on this website is trustworthy.
The information on this website is credible.
The website has a clean and simple presentation.
I find the website to be attractive.
I will likely visit this website in the future.

How likely is it that you would recommend Rakuten.com to a friend or colleague?

Not at all likely
Extremely likely

What is the most important reason for your score?

Important: Please do not include your personal information in this survey. Need Help? For all customer service, billing, or account related issues, use our Customer Service Form to receive a response or give us a call at (800) 800-0800 Mon-Fri 8AM-5PM PT.

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