Smart Prepaid Site User Survey Thank you for taking part in this survey. Your comments and suggestions will help us further improve the Smart website in order to serve you better. Let us know your thoughts. Question Title * 1. What is the objective of your site visit today? To get information on products and services (Please answer Question 2) To buy products and services online To manage my account online To get technical and customer support Other (please specify) Question Title * 2. If you answered "To get information on products and services" please indicate which product or service in particular. Question Title * 3. Were you able to achieve the objective of your site visit? Yes No (Please state reason) Question Title * 4. Please indicate your agreement on the following statements based on your experience on this site: Strongly Agree Moderately Agree Slightly Agree Neutral Slightly Disgree Moderately Disagree Strongly Disagree I easily found the links and pages I was looking for. I easily found the links and pages I was looking for. Strongly Agree I easily found the links and pages I was looking for. Moderately Agree I easily found the links and pages I was looking for. Slightly Agree I easily found the links and pages I was looking for. Neutral I easily found the links and pages I was looking for. Slightly Disgree I easily found the links and pages I was looking for. Moderately Disagree I easily found the links and pages I was looking for. Strongly Disagree The information in this website are complete and useful. The information in this website are complete and useful. Strongly Agree The information in this website are complete and useful. Moderately Agree The information in this website are complete and useful. Slightly Agree The information in this website are complete and useful. Neutral The information in this website are complete and useful. Slightly Disgree The information in this website are complete and useful. Moderately Disagree The information in this website are complete and useful. Strongly Disagree The website looks visually appealing. The website looks visually appealing. Strongly Agree The website looks visually appealing. Moderately Agree The website looks visually appealing. Slightly Agree The website looks visually appealing. Neutral The website looks visually appealing. Slightly Disgree The website looks visually appealing. Moderately Disagree The website looks visually appealing. Strongly Disagree Question Title * 5. How was your overall experience with the Smart website for your recent visit? Very Satisfied Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied Very Satisfied Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied Please share why you rated us this way: Question Title * 6. How do you think can we make this website better? Please enter your comments/suggestions: Question Title * 7. How likely is it that you would recommend Smart Website to a friend or colleague? Very likely to recommend the channel Most likely to recommend the channel Likely to recommend the channel May or may not recommend the channel Somewhat unlikely to recommend the channel Unlikely to recommend the channel Very unlikely to recommend the channel Very likely to recommend the channel Most likely to recommend the channel Likely to recommend the channel May or may not recommend the channel Somewhat unlikely to recommend the channel Unlikely to recommend the channel Very unlikely to recommend the channel We appreciate your time. Your responses will remain confidential. Thank you for visiting the Smart website! Question Title * 8. Optional Information: Name Age Gender City/Province Are you a Smart subscriber? Y/N Done
