Nominations will be judged on the impact of your Aptean deployment within the organization. Nominees must have in place and provide examples of specific initiatives using an Aptean solution that had significant results (e.g., measurably improved customer service, sales, business processes).

Please submit your nomination by April 10, 2013.

A prize for Best Deployment will be awarded for each Aptean product. Winners will be notified by April 17, 2013 and awards will be presented during the Aptean Edge User Conference May 13-16, 2013.

Each winner will receive:

  • Full registration to the Aptean Edge User Conference May 13-16, 2013
  • Roundtrip airfare to and from Las Vegas
  • 3-nights accommodation at the Venetian Hotel in Las Vegas
  • Opportunity to tell their story live or via webex to Aptean customers and/or to various press/media organizations
1 | ORGANIZATION INFORMATION

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Aptean Product

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Nominee Information

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Contact

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Form Completed By (if different from above)

2 | VISION, EXECUTION & OUTCOME

Each nomination will be judged on the impact of the initiative on the organization’s business performance. Nominees must have in place and provide examples of specific initiatives that involve at least two key business functions (e.g., customer service, sales, e-commerce, field service, logistics).

Vision & Strategy
  • What was the impetus to improve upon your current deployment? Describe the situation before the initiative started with regard to the problem or opportunity you recognized.
  • What were/are your specific goals?
  • What other business benefits did you set out to achieve?
  • How are you measuring success for your organization, which metrics and KPIs are used?

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Discuss the goals of the initiative (up to 250 words):


Strategy/Solution
  • How does your technology solution strategy align with your organization’s overall business strategy?
  • Who is involved in the initiative, in terms of both key personnel and parts of the organization (e.g., a cross-functional team comprising sales, support, IT, and led by the CIO?) Who sponsored, and who runs on a day-to-day basis?
  • What departmental structures and processes were changed or improved as part of the initiative? How were they modified?
  • What techniques and incentives were used to gain buy-in/encourage the desired customer-centric behavior across the organization?
  • How are business stakeholders involved? For example, was feedback gathered prior to launch?
  • Give an example of how the user experience differs for different departments.
  • Explain how the company is using customer data to support its CRM initiative. For example, was a single view of the customer created, is social data being used?
  • Provide a brief list of applications used to support the initiative. Which packaged application vendors were used? What other tools, applications and technologies were used?

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Explain the elements of your solution strategy (up to 750 words):


Outcome/Results
  • What are specific benefits to the customer from the improved customer experience?
  • Explain which defined business benefits have been achieved, and to what degree? Be specific.
  • What results were delivered against the key metrics (as cited above) used to measure success?
  • What is the ROI of the initiative thus far?

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Provide the specific hard and soft results of the initiative (up to 250 words):

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