Research.net Powered Online Survey

The Houston Permitting Center is committed to excellence in customer service. Please take a few minutes to complete the following survey concerning your most recent visit to the Houston Permitting Center ("HPC").

Question Title

* 1. What time did you arrive at the Houston Permitting Center (HPC)?

8am - 9am

9am - 10am

10am - 11am

11am - 12pm

12pm - 1pm

1pm - 2pm

2pm - 3pm

3pm - 4pm

4pm - 5pm

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* 2. Did you find a parking space available on the Houston Permitting Center lot?

Yes

I did not park on the HPC lot

I don't know

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* 3. How would you rate the ticket kiosk's ease of use?

Very easy to use

Somewhat easy to use

Somewhat difficult to use

Very difficult to use

I did not use the ticket kiosk

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* 4. Based on your kiosk selection, did the kiosk direct you to the correct floor?

Yes

I don't know

I did not use the kiosk

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* 5. How would you rate the ticket scanner's (automated check-in) ease of use?

Very easy to use

Somewhat easy to use

Somewhat difficult to use

Very difficult to use

I did not use the ticket scanner

Question Title

* 6. Did you find the staff at the Houston Permitting Center (HPC) courteous and helpful?

Very courteous and helpful

Somewhat courteous and helpful

Courteous but not helpful

Helpful but not courteous

Not courteous and not helpful

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* 7. How would you rate the process once you reached the payment window (cashier)?

Very efficient

Somewhat efficient

Somewhat inefficient

Very inefficient

I did not use the payment window

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* 8. What change or changes would most improve our service?

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* 9. Do you have any comments regarding your most recent visit to the HPC?

Question Title

* 10. Please leave your contact information if you would like to be contacted:

Name:

Email Address:

Phone Number: